1. All fees are payable prior to commencement of lessons. Upon commencement of lessons, refunds will only be given if it meets with our criteria (refer to our Return Policy).

2. If the lesson should fall on a public holiday, we reserve the right to offer a replacement class, either on the same day and time on the week following the previously scheduled lessons, or on a different day and time mutually agreeable by the instructor and other class participants. If mutually agreed upon by instructor and participants, lessons can also continue to be carried out on public holidays.

3. Postponement of class: if due to bad weather or instructor being unavoidably delayed (eg, accident, sick) or poor pool conditions, a replacement class will be scheduled. If all participants wish to cancel a particular class due to own commitments, it must be done 48 hours prior to the scheduled class, otherwise no replacement class will be given. If majority of students are able to make it, class will proceed and the absent students can attend a make-up class (assigned by Swim Malaysia, not necessarily with the same instructor) within 2 weeks of missing the class. If the instructor / coordinator is not informed of cancellation 48 hours prior to the class, participants not showing up will be deemed absent and no make-up class will be given.

4. Participants are responsible for supplying their own swimming attire, caps, goggles, kickboards, etc., for the classes, for purposes of hygiene.

5. We cannot guarantee the successful ability to learn of any participant who does not follow the instructions given by our instructors.

6. While our instructors are well-trained, and every precaution is taken during each lesson, accidents do happen (slippery floors, freak nature conditions, swimmers not following instruction, etc.). The management and staff of Swim Malaysia shall not be held responsible for any mishap, injury, loss of life, theft, damage to possessions, etc., that may occur during, before or after the lessons.

Refund Policy

i. Any request for a refund must be made either 7 days before the first lesson or 7 days after making the payment, whichever should come first.
ii. Should the request for a refund be made either less than 7 days before the first lesson or more than 7 days after making the payment, Swim Malaysia will only provide a 50% refund of the amount paid.
iii. There is strictly no refund once lessons commence.
iv. It is the student’s responsibility to understand the refund policy before registering any lessons with Swim Malaysia.
Scenario 1:Lesson is scheduled for 11th June and payment was made on 1st June. The FULL refund will only be made if the customer request is made by 4th June (7 days before the first lesson). If the request is made after 4th June, customer will only receive 50% of the total payment made.
Scenario 2:Lesson is scheduled for 25th June and payment was made on 1st June. The FULL refund will only be made if the customer request is made by 8th June (7 days after making the payment). If the request is made after 8th June, customer will only receive 50% of the total payment made.
Scenario 3:Lesson is scheduled for 7th June and payment was made on 1st June (less than 7 days before the first lesson). There will be no FULL refund available. If any request is made, customer will only receive 50% of the total payment made.
Scenario 4:Lesson is scheduled for 4th June and payment was made on 1st June. If the customer were to request for a refund anytime after 4th June, there will be strictly NO refund (no refund once lessons commence).
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